Key Account Development
Course Objective:
- Building client partnerships
- Create consistency for client management across the company
- Key account development
- Develop the right attitude, skills and motivation to take the client relationship to the nest level
- Influencing skills
- Deepen client communication
Course Content;
- Moving account development to partnership
- Assertiveness in handling customer queries or complaints
- Channelling strengths and identifying weakness in client relationships
- Being responsible for optimising client productivity
- Becoming a part of your client's business
- Differentiating your service to becoming the service of choice